Privacy Policy

Introduction

neweb.ai ("we", "our", "us") is a product of Commerciax Infotech Pvt. Ltd. This Privacy Policy describes how we collect, use, store, and protect your personal information when you use our platform, website, and services at neweb.ai and associated subdomains.

By using neweb.ai, you agree to the collection and use of information in accordance with this policy. This policy should be read alongside the Commerciax Privacy Policy which provides additional legal detail.

Information We Collect

We collect the following types of information:

• Account information: name, email address, and authentication details (managed via Clerk)
• Website data: business details, website content, media uploads, and configuration you provide during website creation
• Usage data: pages visited, features used, session duration, and interaction patterns
• Payment information: billing details processed securely through Stripe (we never store card numbers)
• Communication data: support tickets, community posts, and feedback you submit
• Device and browser information: IP address, browser type, operating system, and device identifiers

How We Use Your Information

We use your information to:

• Create and manage your account and websites
• Process payments and manage subscriptions
• Provide customer support and respond to inquiries
• Send important service notifications (billing reminders, website status updates)
• Improve our platform, features, and user experience
• Generate SEO analysis and content recommendations using AI services
• Detect and prevent fraud, abuse, and security incidents

AI and Third-Party Services

neweb.ai uses AI services to provide features like SEO analysis, content generation, and website optimization. When using these features:

• Website content may be processed by Azure OpenAI and Anthropic Claude for analysis and generation
• SEO data may be processed through DataForSEO for keyword and ranking analysis
• We do not sell your content or data to third-party AI providers
• AI-generated content is created for your use and remains your intellectual property

Data Storage and Security

Your data is stored on secure servers with industry-standard protections:

• Data is hosted on ISO-certified infrastructure
• SSL certificates are automatically issued for all websites and domains
• Authentication is managed through Clerk with enterprise-grade security
• Payment processing is handled entirely by Stripe (PCI DSS compliant)
• Database access is restricted and encrypted
• We conduct regular security reviews of our infrastructure

Data Sharing

We do not sell your personal information. We may share data with:

• Service providers: Stripe (payments), Clerk (authentication), Brevo (email), and cloud hosting providers — only as needed to deliver services
• Legal requirements: if required by law, regulation, or legal process
• Business transfers: in connection with a merger, acquisition, or sale of assets (with prior notice)

Cookies and Tracking

We use essential cookies for authentication, session management, and platform functionality. We do not use third-party advertising trackers. Analytics data is collected to improve service quality and user experience.

Your Rights

You have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate information
• Delete your account and associated data
• Export your website content and data
• Opt out of non-essential communications

To exercise these rights, contact us at support@neweb.ai or through the support system in your dashboard.

Data Retention

We retain your data for as long as your account is active. After account deletion, we remove your personal data within 30 days, except where retention is required for legal or billing purposes. Website data may be retained briefly for backup recovery before permanent deletion.

Children's Privacy

neweb.ai is not intended for use by individuals under 18 years of age. We do not knowingly collect personal information from minors.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes via email or through a notice on our platform. Continued use of neweb.ai after changes constitutes acceptance of the updated policy.

Contact

For privacy-related questions or concerns, contact us at:
Email: support@neweb.ai
Phone: +1 (978) 981-1118
Parent company: Commerciax Infotech Pvt. Ltd. — info@commerciax.com
Full legal policy: commerciax.com/privacy-policy